Legal & Disclosures
Complaints
Last updated: 10 September 2026
PlusPoint takes complaints seriously and aims to resolve them fairly and promptly.
How to raise a complaint
Email enquiries@pluspointcapital.co.za with the subject line 'Complaint', including your name, the nature of your concern, and any relevant correspondence or reference numbers.
What happens next
We will acknowledge your complaint and set out the process and expected timeline for resolving it. We will keep you informed of progress until it is resolved.
Escalation
If a complaint relates to a regulated activity performed by a licensed partner rather than PlusPoint directly, we will direct you to that partner's complaints process alongside our own response.
The specific external ombud or regulator escalation routes available to complainants (for example, in respect of FAIS-regulated activity performed by partners) must be confirmed and listed here by South African legal/compliance counsel.
Placeholder pending South African legal/compliance review — confirm exact regulatory wording before launch.